Method & support · Support
Support that reaches the team.
Product, data and account questions are reviewed by the team operating Grant Fund.
Standard support
Use the contact form to:
- Ask a product question.
- Report a technical problem.
- Question a fit or blocker result.
- Report incorrect programme data.
- Ask about billing.
- Raise a privacy or account issue.
Priority support
Priority routing
If an issue blocks your use of Grant Fund or relates to a funding deadline within the next 48 hours, mark it as Priority. Priority requests are routed directly to the product team. During early access, this gives us a fast way to identify blocking issues and time-sensitive problems.
Priority ticket routing
User
Support form
Stored request
Founding team
Your request is stored on our own infrastructure in the EU and notified to the founding team by email. Passport data, uploaded files and anything else you have given the product stay where they are — none of it is attached to the notification.
Report incorrect programme data
If you find:
- An outdated deadline.
- An incorrect programme status.
- A missing or broken source.
- A condition that appears to have been interpreted incorrectly.
- A programme that appears to have been filtered incorrectly.
Send us the programme name and the official source if you have it. Data-quality reports are reviewed by the product team.
Sensitive information
Before you send
Do not send unpublished patent claims, source code, trade secrets, confidential R&D files or other highly sensitive material through the standard support form. If we need sensitive material to investigate an issue, we will arrange an appropriate channel separately.
Our security overview sets out how we handle this and what we recommend for deeptech companies.